Dashboard overview

Agent operations and customer support activity.

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Platform readiness

Services operational

AI agents

Configure behavior, knowledge, specialist routing, and published chat URLs.

+ Create agent

Specialist sub-agents

Configure dedicated AI workers for specific tasks like scheduling.

Tools & forms

Connect approved APIs, AgentCore Gateway MCP tools, Bedrock knowledge bases, and customer forms.

+ Add knowledge base + Create tool

Knowledge bases

Bedrock RAG & tenant docs

Connected tools & forms

APIs, MCPs & Forms

Live agents

Create human support accounts and monitor availability.

+ Invite live agent

Chat monitor

Review waiting, active, and recently closed human-assistance sessions.

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Team & seats

Role-based access stays inside this company workspace.

Request seats+ Invite member

Workspace members

Tenant scoped

Seat requests