:root { --nav:#081a34; --nav2:#102b50; --blue:#0b63ce; --green:#08a96b; --ink:#15243b; --muted:#687991; --line:#dce5f0; --bg:#f2f6fb; --white:#fff; font-family:"DM Sans",system-ui,sans-serif; color:var(--ink); }
*{box-sizing:border-box} html,body{margin:0;min-height:100%;background:var(--bg)} button,input,textarea,select{font:inherit} button{cursor:pointer}.hidden{display:none!important}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}
.login-gate{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at 20% 20%,#dcecff,transparent 34rem),var(--bg)}
.login-card{width:min(430px,100%);padding:38px;border-radius:24px;background:#fff;box-shadow:0 24px 70px rgba(17,44,78,.16);text-align:center}.login-logo{display:grid;place-items:center;width:52px;height:52px;margin:0 auto 18px;border-radius:16px;color:#fff;background:linear-gradient(135deg,var(--blue),var(--green));font-weight:800}.login-card h1{margin:0 0 8px;font:800 1.65rem/1.2 Manrope,sans-serif}.login-card p{margin:0 0 20px;color:var(--muted);line-height:1.55}.login-form{display:grid;gap:13px;text-align:left;margin-top:12px}.login-header-row{display:flex;justify-content:space-between;align-items:center;margin-bottom:2px}.login-header-row label{margin-bottom:0}.text-link-sm{font-size:.76rem;color:var(--blue);text-decoration:none;font-weight:600;cursor:pointer}.text-link-sm:hover{text-decoration:underline}.login-divider{display:flex;align-items:center;margin:16px 0;color:var(--muted);font-size:.72rem}.login-divider::before,.login-divider::after{content:"";flex:1;border-bottom:1px solid var(--line)}.login-divider span{padding:0 9px;text-transform:uppercase;letter-spacing:.08em}.login-error{padding:9px 12px;border-radius:8px;font-size:.78rem;color:#a52e40;background:#fff0f2;border:1px solid #f9ccd3;margin-bottom:2px}.login-info{padding:9px 12px;border-radius:8px;font-size:.78rem;color:#1e5c9c;background:#edf5ff;border:1px solid #cce2ff;margin-bottom:2px}.primary-btn,.secondary-btn,.danger-btn{border:0;border-radius:10px;padding:10px 15px;font-weight:700;font-size:.86rem}.primary-btn{color:#fff;background:var(--blue)}.secondary-btn{color:#315272;background:#fff;border:1px solid #ccd9e8}.danger-btn{color:#a52e40;background:#fff0f2}.primary-btn:disabled{opacity:.5}.full{width:100%}
.console-shell{min-height:100vh;display:grid;grid-template-columns:248px 1fr}.sidebar{position:sticky;top:0;height:100vh;padding:22px 16px;color:#dce8f7;background:linear-gradient(175deg,var(--nav),var(--nav2));overflow-y:auto}.console-brand{display:flex;align-items:center;gap:11px;padding:0 9px 25px}.console-brand .mark{display:grid;place-items:center;width:38px;height:38px;border-radius:11px;background:linear-gradient(135deg,#0871dd,#08a96b);font-weight:800}.console-brand strong{display:block;color:#fff;font:700 .98rem Manrope,sans-serif}.console-brand span{font-size:.72rem;color:#91a8c5}.nav-label{margin:14px 11px 7px;font-size:.66rem;font-weight:800;letter-spacing:.14em;color:#718cac}.nav-btn{width:100%;display:flex;align-items:center;gap:11px;margin:3px 0;padding:11px 12px;border:0;border-radius:10px;text-align:left;color:#b8c9dd;background:transparent;font-weight:600;font-size:.86rem}.nav-btn:hover,.nav-btn.active{color:#fff;background:rgba(255,255,255,.1)}.nav-btn .nav-icon{width:23px;text-align:center}.sidebar-footer{position:absolute;bottom:20px;left:16px;right:16px;padding-top:14px;border-top:1px solid rgba(255,255,255,.1)}
.main-area{min-width:0}.topbar{height:68px;display:flex;align-items:center;justify-content:space-between;padding:0 30px;border-bottom:1px solid var(--line);background:#fff}.topbar-title{font-weight:800;font-family:Manrope,sans-serif}.profile{display:flex;align-items:center;gap:10px}.profile-avatar{display:grid;place-items:center;width:36px;height:36px;border-radius:11px;color:#fff;background:var(--blue);font-weight:800}.profile strong{display:block;font-size:.8rem}.profile span{display:block;font-size:.69rem;color:var(--muted)}.link-btn{padding:7px;border:0;color:var(--muted);background:transparent;font-size:.78rem}
.content{padding:30px;max-width:1500px;margin:auto}.page-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:22px}.page-heading h1{margin:0;font:800 1.65rem/1.2 Manrope,sans-serif;letter-spacing:-.02em}.page-heading p{margin:7px 0 0;color:var(--muted);font-size:.9rem}.view{display:none}.view.active{display:block}.metric-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:15px}.metric-card{padding:20px;border:1px solid var(--line);border-radius:16px;background:#fff;box-shadow:0 7px 22px rgba(24,58,94,.04)}.metric-icon{display:grid;place-items:center;width:38px;height:38px;border-radius:11px;background:#eaf2fd;font-size:1.05rem}.metric-card strong{display:block;margin-top:18px;font:800 1.75rem Manrope,sans-serif}.metric-card span{color:var(--muted);font-size:.78rem}.panel{margin-top:18px;padding:20px;border:1px solid var(--line);border-radius:16px;background:#fff}.panel-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:14px}.panel-head h2{margin:0;font:700 1rem Manrope,sans-serif}.status-line{display:flex;align-items:center;gap:7px;color:var(--muted);font-size:.78rem}.dot{width:8px;height:8px;border-radius:50%;background:#12be7a}.dot.amber{background:#f0a628}.dot.gray{background:#9aa7b7}
.data-table{width:100%;border-collapse:collapse}.data-table th{text-align:left;padding:10px 12px;border-bottom:1px solid var(--line);color:#74849a;font-size:.68rem;text-transform:uppercase;letter-spacing:.08em}.data-table td{padding:13px 12px;border-bottom:1px solid #edf1f6;font-size:.82rem;vertical-align:middle}.data-table tr:last-child td{border:0}.status-pill,.type-pill{display:inline-flex;align-items:center;padding:4px 8px;border-radius:999px;font-size:.68rem;font-weight:800}.status-pill.published,.status-pill.online,.status-pill.ready{color:#087b51;background:#e4f8ef}.status-pill.draft,.status-pill.offline{color:#6f7d90;background:#edf1f5}.status-pill.waiting{color:#956a17;background:#fff4d5}.type-pill{color:#1e5c9c;background:#e8f2ff}.row-actions{display:flex;gap:6px}.small-btn{border:1px solid #d2deeb;border-radius:8px;padding:6px 9px;color:#375674;background:#fff;font-size:.72rem;font-weight:700}.small-btn:hover{border-color:#96b7dc;color:var(--blue)}.empty-state{padding:45px 20px;text-align:center;color:var(--muted)}.empty-state strong{display:block;margin-bottom:5px;color:var(--ink)}
.card-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:15px}.resource-card{padding:19px;border:1px solid var(--line);border-radius:15px;background:#fff}.resource-card-top{display:flex;justify-content:space-between;gap:12px}.resource-card h3{margin:0;font:700 .95rem Manrope,sans-serif}.resource-card p{min-height:38px;color:var(--muted);font-size:.78rem;line-height:1.5}.resource-meta{display:flex;gap:7px;flex-wrap:wrap;margin:14px 0}.resource-actions{display:flex;gap:7px;padding-top:13px;border-top:1px solid #edf1f5}
.heading-actions{display:flex;gap:9px}.seat-grid{display:grid;grid-template-columns:1.15fr 1fr 1fr;gap:15px}.workspace-summary,.seat-card{padding:20px;border:1px solid var(--line);border-radius:16px;background:#fff}.workspace-summary{display:flex;flex-direction:column;justify-content:center;color:#fff;border:0;background:linear-gradient(135deg,#0b2b50,#0c6d87)}.workspace-summary span{font-size:.62rem;letter-spacing:.13em;color:#96cbd4}.workspace-summary strong{margin-top:8px;font:700 1.08rem Manrope,sans-serif}.workspace-summary small{margin-top:4px;color:#9fbdcf}.seat-card>div:first-child{display:flex;align-items:flex-start;justify-content:space-between;gap:10px}.seat-card span{color:var(--muted);font-size:.74rem;font-weight:700}.seat-card b{font:800 1.25rem Manrope,sans-serif}.seat-card b i{color:#98a5b4;font-size:.72rem;font-style:normal}.seat-card small{color:var(--muted);font-size:.65rem}.seat-bar{height:6px;margin:19px 0 10px;overflow:hidden;border-radius:999px;background:#e8eef4}.seat-bar i{display:block;height:100%;border-radius:inherit;background:linear-gradient(90deg,var(--blue),var(--green))}
.modal-backdrop{position:fixed;inset:0;z-index:20;display:grid;place-items:center;padding:24px;background:rgba(4,17,34,.55);backdrop-filter:blur(3px)}.modal{width:min(720px,100%);max-height:90vh;overflow:auto;border-radius:20px;background:#fff;box-shadow:0 30px 90px rgba(0,0,0,.25)}.modal-head,.modal-foot{display:flex;align-items:center;justify-content:space-between;padding:18px 22px;border-bottom:1px solid var(--line)}.modal-foot{justify-content:flex-end;gap:9px;border-top:1px solid var(--line);border-bottom:0}.modal-head h2{margin:0;font:700 1.05rem Manrope,sans-serif}.close-btn{border:0;background:transparent;color:var(--muted);font-size:1.4rem}.modal-body{padding:22px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:15px}.field{display:grid;gap:6px}.field.full-span{grid-column:1/-1}.field label{font-size:.76rem;font-weight:800}.field input,.field textarea,.field select{width:100%;padding:10px 11px;border:1px solid #cdd8e6;border-radius:9px;outline:0;color:var(--ink);background:#fff;font-size:.82rem}.field textarea{min-height:90px;resize:vertical}.field input:focus,.field textarea:focus,.field select:focus{border-color:var(--blue);box-shadow:0 0 0 3px rgba(11,99,206,.08)}.check-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:8px}.check-card{display:flex;gap:8px;padding:10px;border:1px solid var(--line);border-radius:9px;font-size:.78rem}.toast{position:fixed;right:24px;bottom:24px;z-index:40;padding:12px 16px;border-radius:11px;color:#fff;background:#183754;box-shadow:0 12px 30px rgba(0,0,0,.2);font-size:.82rem}
.upload-dropzone{position:relative;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:22px 16px;border:2px dashed #b9cde3;border-radius:14px;background:#f8fbfe;cursor:pointer;transition:all .2s ease;text-align:center}
.upload-dropzone:hover,.upload-dropzone.dragover{border-color:var(--blue);background:#eef6ff}
.upload-dropzone .upload-icon{display:grid;place-items:center;width:44px;height:44px;margin-bottom:10px;border-radius:12px;background:#e2eeff;color:var(--blue);font-size:1.3rem;font-weight:700}
.upload-dropzone strong{font-size:.88rem;color:var(--ink);font-weight:700;margin-bottom:4px}
.upload-dropzone p{margin:0 0 10px;color:var(--muted);font-size:.76rem}
.format-pill-group{display:flex;flex-wrap:wrap;justify-content:center;gap:6px;margin-top:6px}
.format-pill{display:inline-flex;align-items:center;padding:3px 8px;border-radius:6px;font-size:.68rem;font-weight:700;letter-spacing:.02em;color:#204a74;background:#e3edf7;border:1px solid #d3e0ee}
.selected-file-banner{display:flex;align-items:center;justify-content:space-between;width:100%;margin-top:12px;padding:9px 12px;border-radius:8px;background:#e9f6ed;border:1px solid #bce6c9;color:#0d6838;font-size:.78rem;font-weight:600}
.selected-file-banner button{border:0;background:transparent;color:#0d6838;font-weight:800;cursor:pointer;padding:2px 6px;font-size:.9rem}
.agent-console-wrap{min-height:100vh;padding:22px;background:var(--bg)}.agent-console{width:min(1180px,100%);height:calc(100vh - 44px);min-height:650px;margin:auto;display:grid;grid-template-rows:auto auto 1fr;border:1px solid var(--line);border-radius:18px;overflow:hidden;background:#fff;box-shadow:0 16px 50px rgba(20,52,88,.11)}.agent-console-head{display:flex;align-items:center;justify-content:space-between;padding:16px 21px;border-bottom:1px solid var(--line)}.agent-console-title{display:flex;align-items:center;gap:10px}.agent-console-title .mark{padding:10px 12px;border-radius:10px;color:#fff;background:linear-gradient(135deg,var(--blue),var(--green));font-weight:800}.presence-bar{display:flex;align-items:center;justify-content:space-between;gap:15px;margin:16px 20px;padding:13px 15px;border-left:4px solid var(--green);border-radius:10px;background:#f4f7fb}.presence-actions{display:flex;gap:8px}.workspace{min-height:0;display:grid;grid-template-columns:330px 1fr;border-top:1px solid var(--line)}.queue-pane{min-height:0;border-right:1px solid var(--line);display:grid;grid-template-rows:auto 1fr}.pane-title{padding:14px 16px;border-bottom:1px solid var(--line);font-weight:800;font-size:.84rem}.queue-list{overflow:auto}.queue-item{width:100%;padding:14px 16px;border:0;border-bottom:1px solid #edf1f5;text-align:left;background:#fff}.queue-item:hover,.queue-item.active{background:#edf5ff}.queue-item strong{display:block;font-size:.82rem}.queue-item span{display:block;margin-top:5px;color:var(--muted);font-size:.72rem}.conversation-pane{min-width:0;min-height:0;display:grid;grid-template-rows:auto 1fr auto}.conversation-head{display:flex;align-items:center;justify-content:space-between;padding:12px 17px;border-bottom:1px solid var(--line)}.conversation-messages{overflow:auto;padding:20px;background:#f8fafc}.live-msg{display:flex;margin:0 0 13px}.live-msg.agent{justify-content:flex-end}.live-bubble{max-width:70%;padding:10px 13px;border-radius:14px;background:#fff;border:1px solid var(--line);font-size:.83rem;line-height:1.5}.live-msg.agent .live-bubble{color:#fff;border:0;background:var(--blue)}.live-composer{display:grid;grid-template-columns:1fr auto;gap:9px;padding:13px;border-top:1px solid var(--line)}.live-composer input{padding:11px 13px;border:1px solid #cbd8e7;border-radius:10px;outline:0}.waiting-placeholder{display:grid;place-items:center;height:100%;padding:30px;text-align:center;color:var(--muted)}
@media(max-width:1000px){.metric-grid{grid-template-columns:repeat(2,1fr)}.card-grid{grid-template-columns:repeat(2,1fr)}.seat-grid{grid-template-columns:1fr 1fr}.workspace-summary{grid-column:1/-1}}
@media(max-width:760px){.console-shell{grid-template-columns:1fr}.sidebar{position:static;height:auto}.sidebar-footer{position:static;margin-top:15px}.topbar{padding:0 16px}.content{padding:20px 14px}.metric-grid,.card-grid,.form-grid,.seat-grid{grid-template-columns:1fr}.workspace-summary{grid-column:auto}.heading-actions{flex-wrap:wrap}.field.full-span{grid-column:auto}.workspace{grid-template-columns:1fr}.queue-pane{max-height:230px;border-right:0;border-bottom:1px solid var(--line)}.agent-console-wrap{padding:0}.agent-console{height:100vh;border:0;border-radius:0}.presence-bar{align-items:flex-start;flex-direction:column}.live-bubble{max-width:86%}}