Tenant-isolated AI customer operations

Every customer gets an answer. Your teams stay in control.

Build AI agents grounded in your company knowledge, connect approved tools, and move high-value conversations to a human—inside one governed workspace.

Create your company workspace →Try the customer experience

✓ One admin included✓ One live-agent seat included✓ Expand seats anytime

acme.relay.ai

GOOD MORNINGCustomer operations

Active agents043 published

Resolution rate87%↑ 12.4%

Human handoffs23Today

Live activityOperational

Billing assistant resolved a customer request Now

Support agent transferred a conversation 2m

Knowledge base finished synchronization 8m

BUILT FOR RELIABLE OPERATIONS

Financial servicesTelecomRetailHealthcareSaaS

ONE CONTROL PLANE

From first answer to human resolution

Give every company a private operating boundary while your platform stays efficient, observable, and serverless.

◎

Agent studio

Configure main and specialist agents, prompts, models, guardrails, and publishable customer URLs.

Build an agent →

◇

Grounded knowledge

Upload company documents into tenant-scoped S3 prefixes and Bedrock Knowledge Bases.

Explore workspace →

⌘

Governed tools

Connect HTTPS APIs, MCP capabilities, and structured forms only to agents you approve.

See controls →

↔

Human handoff

Route conversations into a private company queue with presence, assignment, and transcripts.

View live console →

ENTERPRISE FOUNDATION

Isolation is an authorization rule, not a prompt.

Tenant identity comes from verified Cognito claims and trusted URL mappings. The browser never chooses which company data an agent can access.

01 Server-generated tenant IDs02 Tenant-keyed data partitions03 Immutable user assignment04 Audited control-plane actions

COMPANY BOUNDARYACME Corp

IdentityCognito claimsverified

KnowledgePrivate KB + S3 prefixisolated

ToolsApproved connectionsscoped

MessagesTenant + session keysencrypted

STARTER WORKSPACE

Start with the right operating roles.

Every verified company receives a dedicated workspace with two invitations sent automatically.

1 Company AdminBuild agents, manage knowledge and tools, invite team members.
1 Live AgentHandle customer handoffs in the private support console.
Expandable seat limitsRequest more admin or live-agent seats from the workspace.

Included at setup2

role-based accounts

Create company workspaceEmail verification required

READY TO BUILD?

Launch your first governed customer agent.

Create your company boundary, invite the default team, then connect knowledge and tools.

Get started →